All orders placed online are final, binding and non-cancellable upon submission online. All orders placed via email or by purchase order are final, binding and non-cancellable upon receipt by Embarcadero Technologies or IDERA. You are encouraged to carefully review all orders before submitting them to Embarcadero or IDERA (whether online, via email or by purchase order). Duplicate orders are binding and may not be cancelled, refunded or credited.