Overview
D4 is a leading international provider of managed data and discovery services to law firms and corporations. D4 was one of the first providers to offer an eDiscovery managed services solution, which launched in 2011. With more than 200 employees worldwide, the company’s global operations based in Rochester, NY are complemented by electronic discovery and litigation support offices in Shanghai (China), Buffalo, Chicago, Detroit, Grand Rapids, Lincoln, NYC, Omaha, Orlando, Philadelphia, Phoenix, San Diego and Tampa. D4 operates an SOC 2-certified, Tier 3 advanced business-class data center at its Rochester headquarters. The company’s small database team manages more than 7,500 SQL Server databases that contain the backend data for hosting and eDiscovery services for more than 1,800 system users.
Challenge
The D4 database team was having trouble monitoring its SQL Server environment and needed accurate alerts and metrics to ensure optimal performance. When issues arose, they weren’t able to pinpoint the faulty server or component, significantly impacting the time to resolution, overall database performance and most importantly, the reliability of its customer-facing eDiscovery services that are critical to D4’s success.